Ordering and Shipping Information
Ordering
All credit card orders are processed through our Secure Server (SSL). We accept Mastercard, Visa, Discover, and American Express. Phone and fax orders are also accepted with a credit card. Mail orders are accepted with receipt of a personal check or money order. Please see information below.
Shipping
All orders are shipped via United Parcel Service (UPS) Ground unless otherwise specified. UPS cannot deliver to PO Boxes, so if you request 2nd Day or Next Day delivery, we must have a physical street address for delivery. Normal shipping time is approximately 5-7 business days within the continental U.S. When all items are in stock, we can often ship them out on the same day that the order is received. However, please allow 24-48 hours for processing, especially during busy holiday periods and following a weekend.
We can also ship via UPS Next Day or UPS 2nd Day service if you would prefer expedited shipping. Again, please allow approximately 24 hours for processing. Please note: UPS does not deliver on Saturdays or Sundays. If you request Next Day delivery on a Thursday or Friday or 2nd Day delivery on Wednesday or Thursday, you will normally receive your order on the following Monday or Tuesday, respectively.
Just select the shipping option you prefer once you are ready to check out. Shipments to PO Boxes, APO and FPO addresses will be sent via the United States Postal Service (USPS) Priority Mail. UPS cannot deliver to PO Boxes. If you request 2nd Day or Next Day delivery, we must have a physical address for delivery. Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands are sent via UPS 2nd Day Air unless they are being shipped to a PO Box. All items are shipped in generic packaging to insure confidentiality. The return address reads “Spartacus Leathers.”
Please note that although UPS is normally very reliable, we cannot be responsible for occasional delivery delays caused by UPS. If a package is lost in transit, we will trace the package for you through UPS. If it still cannot be located after the trace, we will re-ship your order at no extra cost to you.
International Orders
We are happy to ship international orders to Canada and around the world. A Mastercard or Visa is required for all international purchases. Prices are given in U.S. dollars and will be converted to your currency by your local bank or credit card company. If you place an international order, you will see the extra charges that apply to your area when you view your shopping cart. Any customs charges that may occur are the responsibility of the customer. You are responsible for knowing the laws of your country. Any packages that are rejected by customs will be abandoned and no credit will be issued. Please be certain that the products you order are legal in your country before placing your order.
Back Orders
Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations wherea third party cannot supply us with a particular product as soon as we would like them to, In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible.
Returns and Exchanges
If you need to return an item, you may do so within 30 days of delivery provided the item has not been used and is in the original and unopened packaging or is defective. We will exchange the product returned for another item or items of your choice, or issue a store credit which will be valid for one year from the date of issue. This credit is for the returned product(s) ONLY. No credit is issued for shipping charges unless an incorrect item or items were shipped in error. Products that cannot be returned for any reason are lingerie and body wear that has been worn, and any products that are designed for the genital area, that has been removed from its original package (unless defective). Please include your name, email address, and specify whether you would like a replacement product or store credit. No refunds are provided unless an item is deemed defective.
Please note: Orders placed online cannot be returned at the Spartacus retail store. Please contact our corporate location listed below for all online order returns.
Send all returns to:
Spartacus Enterprises
Att: Returns
4287 SE International Way
Suite D
Milwaukie, OR 97222-8825
Our Privacy Guarantee
All of our customer information is held in the strictest confidence. Your name or email address will never be released or sold to anyone. In addition, all products are shipped in generic packaging to insure confidentiality. The return address reads “Spartacus Leathers.”
PAYMENT OPTIONS
CREDIT CARD OPTION
If you prefer to CHARGE your order online using our secure ordering system, please do the following:
Use our convenient secure online order form. Purchases charged to Mastercard, Visa, Discover, or American Express will receive the fastest service in terms of shipping time. Please note that the charge on your credit card statement will appear as “Spartacus Enterprises.”
PHONE OPTION
In your would prefer to PHONE in your order, please do the following:
Call us toll-free and place your order by phone.
Monday - Friday
8 am - 4:30 pm, Pacific Standard Time
800-666-2604
FAX OPTION
If you prefer to fax your order, please do the following:
Complete the general and payment information when you reach the order form, including your credit card information. Print out the order page after completing the form, include the items you want to order and fax it to:
971-925-1351
CHECK / MONEY ORDER OPTION
If you would prefer to pay with a PERSONAL CHECK or MONEY ORDER, please do the following:
Complete the general information when you reach the order form, print out the order page after completing the form, include the items that you want to order, and mail it with your payment to:
Spartacus Enterprises
4287 SE International Way
Suite D
Milwaukie, OR 97222-8825
Please make check or money order payable to:
Spartacus Enterprises
Questions or Comments? Email us!
webmaster@spartacusleathers.com